You may return your unworn and clean item(s) within 30 days* of the purchase date for a refund to original form of payment or KUIU store credit. 

IMPORTANT NOTE:
Items purchased in a “Pack” or “Set” need to be returned in full. We cannot accept partial returns on item Packs or Sets (e.g. Merino Sock 3-PACK, Pro Bino Harness Field Ready SET). 

Exchanges can be made within 30 days of the purchase date for a different size of the unworn purchased item, based on availability at the time of processing at our warehouse. Shipping is always free for exchanges. The new size item will be mailed out to you generally within 5-7 business days* after we receive your return provided the item is in stock at the time the return is processed. Inventory is not guaranteed for exchanges. If the requested size is not in stock at the time we process the exchange, we will refund you for the return instead to the original form of payment used on the order or to the selected refund method.

We can only process exchanges for the same product in a different size. We cannot process exchanges for the same product in a different color or for an entirely different product. If you would like a different color or product, or if you need the item sooner, we are happy to help you place a new order via phone or email and provide you with free standard shipping on your repurchase order (US only). You will be charged for the new product when it ships. Once we receive your returned product, we will process your refund generally within 5-7 business days.*

*IMPORTANT NOTE: During peak times such as sales and holidays, returns and exchanges may take longer than normal to process and may be delayed up to 15 business days.

KUIU Outlet items, Gift Cards, and E-Gift Cards are Final Sale and not eligible for a refund, exchange, or credit.  

Visit our Support Center for a full list of frequently asked questions and additional information about our Return and Exchange Policy.